SHIPPING & RETURNS

CREATING
It takes -2-10 days to create a Mosaic for you, but please do not forget to add a few more days for shipping if you are going to order Printed or Framed Mosaic. Digital file doesn't require shipping since no physical product will be sent, you'll get a JPG file attached in an e-mail message.

DIGITAL - 2-3 days after receiving photos from you.
PRINT     - 4-6 days + 3-6-days FREE shipping within the US/CANADA
FRAME   - 6-8 days + 3-6-days FREE shipping within the US/CANADA
CANVAS - 8-9 days + 3-6-days FREE shipping within the US/CANADA

Shipping to any other country can vary depending on the products ordered and the shipping destination. However, you always can order digital file which will be sent to your email, and print in the nearest photo studio.
To get the exact shipping cost, phantom-populate your shopping cart with exactly what you want to order so it can calculate the size, weight, quantity, etc. Next, go to your cart and enter your address, click "Continue to shipping method" button on the bottom right side of the page. That will give you an accurate estimate of the charge.

SHIPPING COST FOR PRINTED, FRAMED, AND CANVAS MOSAICS
We offer FREE shipping within the USA/CANADA
Shipping to any other country can vary depending on the products ordered and the shipping destination. However, you always can order digital file which will be sent to your email, and print in the nearest photo studio.
To get the exact shipping cost, phantom-populate your shopping cart with exactly what you want to order so it can calculate the size, weight, quantity, etc. Next, go to your cart and enter your address, click "Continue to shipping method" button on the bottom right side of the page. That will give you an accurate estimate of the charge.

RETURN POLICY
As customized items are, by law, not subject to returns, we usually do not accept returns when the items are neither faulty nor damaged. BUT we understand that each case is different so please get in touch with us via support@ateliermosaics.com if you have any problems with your received mosaic.
Have more questions? Please send us a message to support@areliermosaics.com, we will be happy to answer any questions you have.

Pre-loader