Privacy Policy

Last updated August 28, 2026

Thank you for choosing to be part of our community at AtelierMosaics ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. Questions can be sent to support@ateliermosaics.com.

1. What Information We Collect

We collect personal information that you voluntarily provide when you place an order, register on the website, or contact us. This includes:

  • Name, email address, and postal address
  • Payment information processed securely by Shopify Payments, PayPal, or Stripe — we never store card details
  • Photos and images submitted for custom mosaic orders
  • Communications sent by email or through our contact form

2. How We Use Your Information

  • Process and fulfil your orders
  • Communicate about your order status
  • Send promotional emails if you have opted in
  • Improve our website and services
  • Comply with legal obligations

3. Photos You Submit

Photos submitted for custom mosaic orders are used solely to create your artwork. They are not shared with third parties, not used for advertising or training AI systems, and are securely deleted within 30 days of order completion unless you request otherwise.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted service providers that help operate our website and fulfil orders, including Shopify, print production partners, and shipping carriers. These partners are bound by confidentiality obligations.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse traffic. You can control cookie settings through your browser.

6. Your Rights (GDPR & CCPA)

Depending on where you live, you may have the right to access, correct, delete, restrict, object to processing, or request portability of your personal data. We do not sell personal data. To exercise your rights, email support@ateliermosaics.com; we will respond within 30 days.

7. Data Retention

We retain personal data only as long as necessary for the purposes described here or as required by law. Order data is typically retained for 5 years for accounting purposes.

8. Security

We use appropriate technical and organisational measures to protect personal information. Our website uses SSL encryption and Shopify's PCI-compliant checkout infrastructure.

9. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our site.

10. Children's Privacy

Our services are not directed to people under 13. If you believe we have inadvertently collected a child's information, contact us immediately.

11. Changes to This Policy

We may update this policy and will post significant changes here with a revised date.

12. Contact Us

AtelierMosaics
Email: support@ateliermosaics.com
Website: www.ateliermosaics.com