PRIVACY POLICY

Last updated June 27, 2026

Thank you for choosing to be part of our community at AtelierMosaics ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at support@ateliermosaics.com.

1. What Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, register on the website, or contact us. This includes:

• Name, email address, and postal address
• Payment information (processed securely by Shopify Payments, PayPal, or Stripe — we never store card details)
• Photos and images you submit for custom mosaic orders
• Communications you send us via email or our contact form

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status
• Send promotional emails if you have opted in (you may unsubscribe at any time)
• Improve our website and services
• Comply with legal obligations

3. Photos You Submit

Photos submitted for custom mosaic orders are used solely to create your artwork. They are not shared with third parties, not used for advertising or training AI systems, and are securely deleted within 90 days of order completion unless you request otherwise.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers who assist us in operating our website and fulfilling orders — including Shopify (our e-commerce platform), print production partners, and shipping carriers. All such partners are bound by confidentiality obligations.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

6. Your Rights (GDPR & CCPA)

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability
• Opt out of the sale of personal information (we do not sell personal data)

To exercise any of these rights, please contact us at support@ateliermosaics.com. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for 5 years for accounting purposes.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption and our checkout is secured by Shopify's PCI-compliant infrastructure.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or comments about this policy, please contact us at:

AtelierMosaics
Email: support@ateliermosaics.com
Website: www.ateliermosaics.com